What to Expect in the ER

Welcome to the Twin Cities Community Hospital Emergency Department. We are a 24-hour emergency department dedicated to caring for all ages, illnesses and injuries regardless of your insurance status or financial situation.

We know a visit to the emergency department isn’t always expected, but we will do our best to make your experience as comfortable as possible.  In the emergency department, patients are seen in order of medical severity. We’ve outlined what that looks like so you can have an idea of what to expect during your visit.​

Step 1: Triage

When you arrive, you will get a front-door assessment by a healthcare professional who is specially trained to identify life-threatening issues. After your assessment, you will be prioritized according to the medical severity of your situation.

Step 2: Treatment Room​

You will be taken into a treatment room where you will be prepped for your visit with the physician.

Step 3: Doctor's Exam

You will be examined by a board-certified emergency physician in order of medical severity. They will assess, diagnose and treat your current medical condition.

Step 4: Testing

Some tests may be required to diagnose or treat your illness. These may include x-rays, CT scan, MRI, EKG or lab studies. Please bear in mind that it may take time for some of these tests to result​.

Step 5: Diagnosis & Treatment

After your care, it will be determined whether you can be safely discharged or need to be admitted to the hospital for further care and treatment. Your personalized diagnosis will be formulated and explained to you.

Why Am I Waiting?

  • Ambulance patients are arriving who need to be seen immediately.
  • Some medications need to be mixed and reviewed by a pharmacist.
  • The doctor or nurse is waiting for test results (for example, blood work takes an average of one hour for results).
  • The doctor may be trying to reach your primary doctor or specialist.

Helpful Tips

  • Do not eat or drink anything before you speak with the triage nurse, as this may affect your care and delay treatment.
  • Tell the triage nurse about any and all medications, vitamins, herbal supplements or substances you use.
  • Check with the triage nurse before using the restroom to see if a specimen may be needed.

When You Have Visitors

We believe our visitors play an important role in patient care and healing. We welcome you to have visitors in your treatment room, but due to room size and out of respect for the privacy of other patients, we ask that visitors be limited to two at a time. Other visitors are welcome to wait in the lobby area.

If you are a visitor, we ask that you remain in the treatment room out of consideration for the privacy of the other patients around you​.